Trust & safety

OziShare is built so that you are never lending to an anonymous account. Every member has a profile with a real name and photo, a verified phone number, a suburb, and a public history of how many items they have lent and borrowed along with their ratings from both sides of past loans.

You also stay in control of every loan. You decide who borrows your item, when they collect it, and when it is due back — and you can decline any request without giving a reason.

Nobody sees your street address unless you choose to share it. Other members see your suburb and an approximate distance — never your house or unit number, and no exact map pin. The address is removed from the data before it leaves our servers: it is not hidden in the app, it is never sent.

When you arrange a pickup you can choose to share your full address with the other member of that booking. Sharing is two-way, and should be treated as permanent.

Every member verifies a phone number by SMS and an email address, and gives their legal name and date of birth so we can confirm they are 18 or over. Other members see the first name and last initial, plus verified badges, so you can see what has been confirmed before you agree to a booking.

Paid bookings go through Stripe, which adds a card on file for borrowers and identity and bank checks for lenders who earn.

After an item is returned, both people can rate each other from one to five stars and leave a short written comment. Ratings as a lender and ratings as a borrower are tracked separately on the profile, so you can see how someone behaves in the role that matters to you.

Because ratings only become possible after a loan is actually completed and returned, they cannot be manufactured without a real exchange having happened.

Yes. Every listing is reviewed before anyone else can see it. An automated reviewer checks the photos and description for explicit content, for whether the photos actually show the item described, for whether the item matches its stated category, and for prohibited content such as weapons, drugs, stolen goods, or visible identity documents.

Anything the automated check is not confident about goes to a human moderator before it is published. Listings that fail are rejected or returned to the owner for changes.

You can report any member or any listing from inside the app, and you can block a member outright. Blocking is bidirectional and immediate: a blocked member disappears from your feed and your search results, you disappear from theirs, and neither of you can message the other.

Reports go to a moderation queue that our team reviews. Members who breach the rules can have listings removed or their account suspended, which also removes their items from discovery for everyone.

Paid bookings are protected by a security deposit equal to the item’s value, held on the borrower’s card at pickup. If the item comes back damaged, the lender chooses how much to claim (up to the full deposit) and adds photos; the amount is held by OziShare and the borrower has 48 hours to accept or dispute. Undisputed claims are paid to the lender, and disputed ones are reviewed by our support team. OziShare takes no fee from damage claims.

If the return isn’t confirmed within 6½ days of pickup, the full deposit is charged and paid to the lender — and since the borrower has then paid the item’s full value, they have the right to keep it. If the borrower says they returned it but the lender hasn’t confirmed, the deposit is held by OziShare while support checks.

Free items under $30 have no deposit, so lend those within your own tolerance for loss.

Every booking records its dates, and every paid booking has a firm return deadline 6½ days after pickup, shown to the minute in the app. The borrower is reminded on day 5 and on the morning of day 6, and the lender is reminded to confirm the return.

The deadline has teeth: if the return isn’t confirmed in time, the deposit — the item’s full value — is paid to the lender.

Meet somewhere you are comfortable and, where you can, somewhere public or familiar. Check the item together at hand-over and again at return, so both of you agree on its condition — the app prompts you to do this at the moment of hand-over.

Be straightforward about anything the borrower needs to know: how the item works, anything fragile about it, and any safety equipment it needs. If you feel uncomfortable at any point, you do not have to go through with a loan.

No. OziShare is for adults. Accounts are not intended for children, and we have a dedicated child safety policy setting out our approach and how to report a concern.

We collect what the platform needs to work — your profile, your address for suburb-level discovery, and your activity on the platform — and nothing is sold. You can delete your account, and the personal information attached to it, from inside the app at any time.

The Privacy Policy sets out in full what is collected, how it is used, and how long it is kept.